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America Squre – Survey Feedback 2013 – 87% Highly satisfied – None less than satisfied

March 25, 2013

So far in 2013 a fantastic 87% of our clients have said that they are highly satisfied with our overall performance, not one client has given us a negative rating. For a full breakdown have a peep at the survey results below. To prove the point a picture of some laughing delegates

1. How would you rate your overall level of satisfaction with Cavendish Conference Centre
	answered question		97
	skipped question		0
		Response Percent	Response Count
Highly satisfied		86.6%	84
Somewhat satisfied		10.3%	10
Neutral		3.1%	3
Somewhat dissatisfied		0.0%	0
Highly dissatisfied		0.0%	0
Other (please specify)		0.0%	0

2. Prior to your recent event, had you used us before
	answered question		96
	skipped question		1
		Response Percent	Response Count
Yes, 1 to 2 times		30.2%	29
Yes, 3 to 5 times		11.5%	11
Yes, 6 or more times		19.8%	19
No, this was my first time		38.5%	37

3. Please rate the following attributes of your event

answered question

skipped question

Making a booking
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	90.1% (73)	8.6% (7)	0.0% (0)	0.0% (0)	1.2% (1)	81
Good	0.0% (0)	100.0% (12)	0.0% (0)	0.0% (0)	0.0% (0)	12
Neutral	0.0% (0)	0.0% (0)	100.0% (1)	0.0% (0)	0.0% (0)	1
Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Very Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0

Catering Staff
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	91.0% (71)	9.0% (7)	0.0% (0)	0.0% (0)	0.0% (0)	78
Good	14.3% (2)	78.6% (11)	7.1% (1)	0.0% (0)	0.0% (0)	14
Neutral	0.0% (0)	0.0% (0)	100.0% (3)	0.0% (0)	0.0% (0)	3
Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Very Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0

Conference Staff
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	98.8% (80)	1.2% (1)	0.0% (0)	0.0% (0)	0.0% (0)	81
Good	25.0% (3)	75.0% (9)	0.0% (0)	0.0% (0)	0.0% (0)	12
Neutral	0.0% (0)	0.0% (0)	50.0% (1)	0.0% (0)	50.0% (1)	2
Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Very Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0

AV team
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	78.8% (52)	15.2% (10)	4.5% (3)	1.5% (1)	0.0% (0)	66
Good	9.1% (1)	72.7% (8)	18.2% (2)	0.0% (0)	0.0% (0)	11
Neutral	0.0% (0)	0.0% (0)	100.0% (4)	0.0% (0)	0.0% (0)	4
Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Very Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	100.0% (1)	1

AV / Telecom Facilities
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	67.6% (48)	25.4% (18)	5.6% (4)	1.4% (1)	0.0% (0)	71
Good	0.0% (0)	85.7% (12)	14.3% (2)	0.0% (0)	0.0% (0)	14
Neutral	0.0% (0)	0.0% (0)	100.0% (1)	0.0% (0)	0.0% (0)	1
Poor	0.0% (0)	0.0% (0)	100.0% (1)	0.0% (0)	0.0% (0)	1
Very Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	100.0% (1)	1

Cleanliness
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	82.5% (66)	15.0% (12)	2.5% (2)	0.0% (0)	0.0% (0)	80
Good	18.8% (3)	81.3% (13)	0.0% (0)	0.0% (0)	0.0% (0)	16
Neutral	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Very Poor	100.0% (1)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	1

Catering
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	67.1% (51)	26.3% (20)	6.6% (5)	0.0% (0)	0.0% (0)	76
Good	7.7% (1)	92.3% (12)	0.0% (0)	0.0% (0)	0.0% (0)	13
Neutral	0.0% (0)	0.0% (0)	100.0% (4)	0.0% (0)	0.0% (0)	4
Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Very Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	100.0% (1)	1

Room Temperature
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	42.1% (32)	38.2% (29)	14.5% (11)	5.3% (4)	0.0% (0)	76
Good	0.0% (0)	83.3% (15)	16.7% (3)	0.0% (0)	0.0% (0)	18
Neutral	0.0% (0)	0.0% (0)	100.0% (3)	0.0% (0)	0.0% (0)	3
Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Very Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0

Value for money
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	50.0% (37)	45.9% (34)	2.7% (2)	1.4% (1)	0.0% (0)	74
Good	0.0% (0)	94.4% (17)	5.6% (1)	0.0% (0)	0.0% (0)	18
Neutral	0.0% (0)	0.0% (0)	100.0% (2)	0.0% (0)	0.0% (0)	2
Poor	0.0% (0)	0.0% (0)	0.0% (0)	100.0% (1)	0.0% (0)	1
Very Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0

Other (please specify)

4. How would you rate your overall level of satisfaction with Cavendish Conference Centre
	answered question		67
	skipped question		30
		Response Percent	Response Count
Highly satisfied		88.1%	59
Somewhat satisfied		9.0%	6
Neutral		3.0%	2
Somewhat dissatisfied		0.0%	0
Highly dissatisfied		0.0%	0
Other (please specify)		0.0%	0

5. Prior to your recent event, had you used us before
	answered question		64
	skipped question		33
		Response Percent	Response Count
Yes, 1 to 2 times		29.7%	19
Yes, 3 to 5 times		15.6%	10
Yes, 6 or more times		15.6%	10
No, this was my first time		39.1%	25

6. Please rate the following attributes of your event

answered question

skipped question

Making a booking
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	88.9% (48)	11.1% (6)	0.0% (0)	0.0% (0)	0.0% (0)	54
Good	0.0% (0)	100.0% (7)	0.0% (0)	0.0% (0)	0.0% (0)	7
Neutral	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Very Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0

Catering Staff
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	90.2% (46)	9.8% (5)	0.0% (0)	0.0% (0)	0.0% (0)	51
Good	11.1% (1)	66.7% (6)	22.2% (2)	0.0% (0)	0.0% (0)	9
Neutral	0.0% (0)	0.0% (0)	100.0% (1)	0.0% (0)	0.0% (0)	1
Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Very Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0

Conference Staff
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	96.3% (52)	3.7% (2)	0.0% (0)	0.0% (0)	0.0% (0)	54
Good	16.7% (1)	66.7% (4)	16.7% (1)	0.0% (0)	0.0% (0)	6
Neutral	50.0% (1)	0.0% (0)	50.0% (1)	0.0% (0)	0.0% (0)	2
Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Very Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0

AV team
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	82.2% (37)	11.1% (5)	6.7% (3)	0.0% (0)	0.0% (0)	45
Good	14.3% (1)	71.4% (5)	14.3% (1)	0.0% (0)	0.0% (0)	7
Neutral	0.0% (0)	0.0% (0)	100.0% (1)	0.0% (0)	0.0% (0)	1
Poor	0.0% (0)	0.0% (0)	100.0% (1)	0.0% (0)	0.0% (0)	1
Very Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	100.0% (1)	1

AV / Telecom Facilities
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	66.7% (30)	28.9% (13)	4.4% (2)	0.0% (0)	0.0% (0)	45
Good	0.0% (0)	88.9% (8)	11.1% (1)	0.0% (0)	0.0% (0)	9
Neutral	0.0% (0)	0.0% (0)	100.0% (1)	0.0% (0)	0.0% (0)	1
Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Very Poor	0.0% (0)	0.0% (0)	50.0% (1)	0.0% (0)	50.0% (1)	2

Cleanliness
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	86.0% (43)	12.0% (6)	2.0% (1)	0.0% (0)	0.0% (0)	50
Good	18.2% (2)	81.8% (9)	0.0% (0)	0.0% (0)	0.0% (0)	11
Neutral	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Very Poor	100.0% (1)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	1

Catering
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	77.1% (37)	18.8% (9)	4.2% (2)	0.0% (0)	0.0% (0)	48
Good	8.3% (1)	83.3% (10)	0.0% (0)	0.0% (0)	8.3% (1)	12
Neutral	0.0% (0)	0.0% (0)	100.0% (1)	0.0% (0)	0.0% (0)	1
Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Very Poor	0.0% (0)	100.0% (1)	0.0% (0)	0.0% (0)	0.0% (0)	1

Room Temperature
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	43.5% (20)	37.0% (17)	17.4% (8)	2.2% (1)	0.0% (0)	46
Good	0.0% (0)	91.7% (11)	8.3% (1)	0.0% (0)	0.0% (0)	12
Neutral	0.0% (0)	33.3% (1)	66.7% (2)	0.0% (0)	0.0% (0)	3
Poor	0.0% (0)	0.0% (0)	0.0% (0)	100.0% (1)	0.0% (0)	1
Very Poor	0.0% (0)	100.0% (1)	0.0% (0)	0.0% (0)	0.0% (0)	1

Value for money
	Excellent	Good	Neutral	Poor	Very Poor	Response Count
Excellent	47.7% (21)	47.7% (21)	2.3% (1)	2.3% (1)	0.0% (0)	44
Good	0.0% (0)	93.8% (15)	6.3% (1)	0.0% (0)	0.0% (0)	16
Neutral	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Poor	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0.0% (0)	0
Very Poor	0.0% (0)	100.0% (1)	0.0% (0)	0.0% (0)	0.0% (0)	1

Other (please specify)

7. How likely are you to use us again
	answered question		82
	skipped question		15
		Response Percent	Response Count
Very likely		75.6%	62
Somewhat likely		18.3%	15
Neutral		4.9%	4
Somewhat unlikely		1.2%	1
Very unlikely		0.0%	0

8. Which other london venues do you use
	answered question	64
	skipped question	33
		Response Count
		64

9. Have any members of staff been particularly helpful
	answered question	67
	skipped question	30
		Response Count
		67

10. Please share any suggestions for improvement
	answered question	36
	skipped question	61

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