WINNER: Best Venue Customer Service (under 300 delegates)
Call our sales team on 020 7706 7700
At Cavendish Conference Venues, we are always pleased to hear ‘how we did’ from our customers, it’s an important part of what helps us to continuously improve our service. We can only ‘better’ ourselves through the Positive and Negative comments from our clients and we do strive for perfection. From a survey of 500 clients 95% said they would be back and the balance of people said their event was a one off only, so we must be doing something well.
“I wanted to thank you for all your help with our event. Everything was perfect and all your staff were truly helpful and professional. I would book again without hesitation and have been recommending your venue to anyone that asks.”
“We are very grateful to you for stepping into the breech with last minute assistance and value your flexibility in accommodating our varied needs. We are delighted with the excellent service and appreciate the extremely comfortable environment and the efficiency with which everything falls into place.”
“I’d just like to say thank you for all your help with our event, it went very smoothly and we had very good feedback on our choice of venue. I’d like to pass on a special thank you to your AV technician who dealt very calmly and competently with lots of last minute changes and was a great help.”
“The superb service, excellent facilities and people that do the job so willingly and always with a smile makes me want to book our events with you for the next 20 years, well 5 anyway!! And we have!”
The Retail Conference
“Just a quick note to thank you and your team for everything you have done for us this week. The conference has been a huge success and both ourselves and (most importantly) our clients have been very impressed with the venue. There is not one thing I could find fault with. You have all been incredibly professional and a delight to work with.”
“All our delegates love the fact that you have strived for landfill neutrality and that your ethos has been so Sustainable thus come the rewards! Many, many thanks for superb events always!”
Environmental Industries Commission
“With venues like yours why we would ever consider using anybody else beats me!”
“I just wanted to say a huge ‘thank you’ to you and your whole team. It is rare to find a conference centre where every single member of staff is both friendly and efficient. I would gladly recommend you to other conference organisers and look forward to returning soon.”
British Retail Consortium
“Our best and finest venue within the portfolio of events we use and we use dozens!”
Have a look at what our recent customers have said about how their events went in our Conference Centres. If you've held an event with us we would love to hear your comments and any suggestions on how we could improve our service. Please email us at: firstname.lastname@example.org
All comments are gratefully appreciated.
The AGM was a great success with so many positive comments from the people who attended.
As usual you went the extra mile to make everything run so smoothly and efficiently and we can’t thank you and the rest of your team enough.
“I attended the Institute of Fundraising Conference last week representing Hft. A perfect venue for the event. The lecture theatre and function room was bright and made for a relaxing ambience for learning and discussing, The food was great as they had a good vegetarian option and wide variety of salads. Cloak room was an added benefit, toilets were clean and staff looked after us well. Thank you.”
Dear Rachel & Valeria,
Anne-Marie and I want to thank you for your assistance at our event yesterday.
Your staff were very helpful throughout the day helping us to run the event smoothly.
I also wanted to let you know that Inga and the catering team were lovely and we had several comments on how great the food was too. It would be great to get Inga’s email address so I can thank her also.
You have both been lovely to liaise with and we look forward to using your service in the near future also.
Have a lovely day and I hope to speak to you soon.
I just wanted to thank you and your staff for the magnificent job you all did on Friday. It was very much appreciated.
With best wishes,
I have completed the survey as requested.
I know you have spoken with Lynne and would like to confirm that all went really well and were looked after exceptionally well.