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At Cavendish Conference Venues, we are always pleased to hear ‘how we did’ from our customers, it’s an important part of what helps us to continuously improve our service. We can only ‘better’ ourselves through the Positive and Negative comments from our clients and we do strive for perfection. From a survey of 500 clients 95% said they would be back and the balance of people said their event was a one off only, so we must be doing something well.
“I wanted to thank you for all your help with our event. Everything was perfect and all your staff were truly helpful and professional. I would book again without hesitation and have been recommending your venue to anyone that asks.”
“We are very grateful to you for stepping into the breech with last minute assistance and value your flexibility in accommodating our varied needs. We are delighted with the excellent service and appreciate the extremely comfortable environment and the efficiency with which everything falls into place.”
“I’d just like to say thank you for all your help with our event, it went very smoothly and we had very good feedback on our choice of venue. I’d like to pass on a special thank you to your AV technician who dealt very calmly and competently with lots of last minute changes and was a great help.”
“The superb service, excellent facilities and people that do the job so willingly and always with a smile makes me want to book our events with you for the next 20 years, well 5 anyway!! And we have!”
The Retail Conference
“Just a quick note to thank you and your team for everything you have done for us this week. The conference has been a huge success and both ourselves and (most importantly) our clients have been very impressed with the venue. There is not one thing I could find fault with. You have all been incredibly professional and a delight to work with.”
“All our delegates love the fact that you have strived for landfill neutrality and that your ethos has been so Sustainable thus come the rewards! Many, many thanks for superb events always!”
Environmental Industries Commission
“With venues like yours why we would ever consider using anybody else beats me!”
“I just wanted to say a huge ‘thank you’ to you and your whole team. It is rare to find a conference centre where every single member of staff is both friendly and efficient. I would gladly recommend you to other conference organisers and look forward to returning soon.”
British Retail Consortium
“Our best and finest venue within the portfolio of events we use and we use dozens!”
Have a look at what our recent customers have said about how their events went in our Conference Centres. If you've held an event with us we would love to hear your comments and any suggestions on how we could improve our service. Please email us at: email@example.com
All comments are gratefully appreciated.
‘what an excellent venue, great facilities, ‘
In brief though I can say that all the feedback that I have received from both delegates and our Speakers has been tremendously popular – along the lines of ‘what an excellent venue, great facilities, ‘ and from our on the day organiser, he could not stress enough how excellent the Cavendish team were with their support. From my point of view with the need to switch from Hallam to Duchess Mews at the last minute (purely down to the last minute influx of bookings from our point of view), this was all guided and handled superbly by Denis, can’t thank him enough for his support here. Our ‘Partners’ in this conference event and their conference organiser was at the venue for the morning and has been in touch since to ‘rave’ about the venue/support/facilities – although she has used a number of venues in London in the past this was the first time she had been at this venue, and she has requested I pass on contact details as she definitely has one conference that she will be wanting to arrange with yourselves.
So absolutely no negatives Tom I am pleased to report, and if you can keep the DDR rate and other extra costs at such a competitive rate we will certainly be back.
” Hi Denis
Thank you so much for all your help with our conference yesterday. We had such a great day and that was massively influenced by yourself and your amazing staff! We have had some fantastic feedback from our delegates and many of them have specifically asked me to thank you on their behalf. They were all very impressed with the venue – particularly the food and the helpfulness of your team. Everything went very smoothly and I didn’t feel stressed at any point so it was perfect.
Thanks again and I look forward to holding the conference at Hallam again”
Church of England
A belated thank you to you and all of the team for helping make our event a success last week. We’ve had lots of positive feedback.
You made mine and the teams’ jobs very easy – please pass on my thanks to everyone else who helped.
I’ve completed the survey and overall, it was excellent, so please pass on our thanks to the team. We hold this event every year but have previously used hotel conference venues, and I have to say the standard at America Sq was so much higher. At the end of our conference we ask delegates to complete feedback to us – on the event, content, and venue – the response was overwhelmingly positive. In particular, delegates complemented the facilities and the professionalism and efficiency of the staff.
From my point of view, it was also a very easy process to organise and arrange everything.
Thank you very much for all of your help yesterday, the event went really well and I’m massively grateful to all staff who helped to make the day a success.
Please pass special thanks to “The AV guy”!