WINNER: Best Venue Customer Service (under 300 delegates)
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At Cavendish Conference Venues, we are always pleased to hear ‘how we did’ from our customers, it’s an important part of what helps us to continuously improve our service. We can only ‘better’ ourselves through the Positive and Negative comments from our clients and we do strive for perfection. From a survey of 500 clients 95% said they would be back and the balance of people said their event was a one off only, so we must be doing something well.
“I wanted to thank you for all your help with our event. Everything was perfect and all your staff were truly helpful and professional. I would book again without hesitation and have been recommending your venue to anyone that asks.”
“We are very grateful to you for stepping into the breech with last minute assistance and value your flexibility in accommodating our varied needs. We are delighted with the excellent service and appreciate the extremely comfortable environment and the efficiency with which everything falls into place.”
“I’d just like to say thank you for all your help with our event, it went very smoothly and we had very good feedback on our choice of venue. I’d like to pass on a special thank you to your AV technician who dealt very calmly and competently with lots of last minute changes and was a great help.”
“The superb service, excellent facilities and people that do the job so willingly and always with a smile makes me want to book our events with you for the next 20 years, well 5 anyway!! And we have!”
The Retail Conference
“Just a quick note to thank you and your team for everything you have done for us this week. The conference has been a huge success and both ourselves and (most importantly) our clients have been very impressed with the venue. There is not one thing I could find fault with. You have all been incredibly professional and a delight to work with.”
“All our delegates love the fact that you have strived for landfill neutrality and that your ethos has been so Sustainable thus come the rewards! Many, many thanks for superb events always!”
Environmental Industries Commission
“With venues like yours why we would ever consider using anybody else beats me!”
“I just wanted to say a huge ‘thank you’ to you and your whole team. It is rare to find a conference centre where every single member of staff is both friendly and efficient. I would gladly recommend you to other conference organisers and look forward to returning soon.”
British Retail Consortium
“Our best and finest venue within the portfolio of events we use and we use dozens!”
Have a look at what our recent customers have said about how their events went in our Conference Centres. If you've held an event with us we would love to hear your comments and any suggestions on how we could improve our service. Please email us at: email@example.com
All comments are gratefully appreciated.
I hope that you are well. I am just getting in touch regarding the Chronic Conditions event that we ran with you yesterday. The reason I am writing is because I wanted to make some comments about Valeria Zimenkova, whom I believe you manage.
If you are not aware, I managed the Chronic Conditions event from approximately two weeks ago until the completion of the event – as we recently took the event over from another organisation. I have worked in events (and therefore with venues) for many years and I can honestly say that I have never previously worked with anyone from any venue who has been so utterly helpful. Valeria made the process incredibly easy – she answered all my questions promptly and thoroughly, both before the event and onsite – nothing was a problem for her and nothing was too much to ask – she also gave us the flexibility we needed.
Despite the potential difficulty of taking over an event two weeks beforehand, she made the whole process very smooth and easy for me, for which I am very grateful.
Whilst we do not usually use venues of your size (most of our London events are much bigger), I have recommended the venue to people I know in events from other organisations, based partly on the excellent facilities, but also, largely, on the great service received from Valeria. I hope that she will get a great big Christmas bonus! But failing that, I wanted to make sure you know what a massive asset to your venue(s) Valeria is and what great customer service she provides.
Regards, Kyra Jones
Hi Dermot, sorry for not getting back sooner, but I’ve been away for a few days.
We were pleased with the venue and facilities and found the staff very helpful and pleasant – my particular thanks to Richard and the catering manager. I don’t know yet what our plans are for next year, but we will definitely consider Cavendish as a venue.
I’ve sent the invoice on to Finance.
Kind Regards, Liz
A quick line to thank you again for another brilliant event; We were absolutely delighted how it all went – and it is a real pleasure to work with such professionals who care about every detail to ensure all goes well. The verbal feedback has been really excellent this year and we are collating responses from their online questionnaires; I will forward you any relevant feedback.
Valeria - thank you particularly for all your help in the lead up and on the conference day itself with all the little extras.
To let you know: I have given your contact details to the EA Enterprise Team at Accenture – our keynote speaker loved One AS and couldn’t believe she didn’t know it as they are just round the corner. As you said, Rachel, probably because they have to book everything through their agents
Radley Yeldar (creative, comms agency) – one of the exhibitors – was also majorly impressed and I have given him your details too.
So, once again the dream team have worked their magic – thank you, thank you. I will be having a debrief meeting with soon – and hope to be discussing 2014 dates with her…..
Best wishes for now.
I thought you might like to see the comments we received on the venue and food from delegates attending our recent nurses’ conference.
|16. What did you think of the conference venue? – Comments|
|The whole event was well organised and the venue was excellent – even small things like having a ‘desk’ to rest on to take notes helped, water on desks etc. I felt there was alot of attention paid to detail / comfort of course participants.|
|Difficult to get to from any major train stations|
|Easy to locate, near underground. Good facilities|
|Lecture room was too cold at times. People were putting their coats on!|
|Considering it was for nurses and not the medical profession, it exceeded my expectation.|
|Easy to reach as near Oxford Circus, welcoming, clean, well light, very efficient air conditioning.|
|Really excellent and useful – thank you.|
|It was by far one of the best venues I have been in. It was nice, the food and the nibbles were excellent and the overall service was superb. I will recomend it!|
|17. What did you think of the catering? – Comments|
|Lovely food. plenty of variety|
|Nice food, again well organised – to be honest I would be happy to have paid a contribution to both lunch and the SD itself, even if it was a nominal amount.|
|Food was very good|
|Less fattening food please.And there was loads.|
|I am disappointed in myself that I matched the stereotype of the nurse that needs sweets during presentations!!|
|Delicious, and a good vegetarian option.|
|One of the best|
|Very tasty and plenty of it too.|
|Food was absolutely fab|
I am just writing to thank you for your help before and during last weeks’ event. We had great feedback from our clients